Privacy Policy

Real Estate OS (Derek Middlebrook PLLC)

Last Updated: February 3, 2025

1. Information We Collect

Real Estate OS collects information you provide directly to us, such as when you create an account, use our services, or contact us. This may include:

  • Personal information (name, email address, phone number)
  • Professional information (real estate license details, brokerage information)
  • Account credentials and preferences
  • Communications and correspondence
  • Usage data and analytics

2. SMS and Text Messaging

SMS Data Collection and Usage

When you opt-in to receive SMS messages from Real Estate OS, we collect and use the following information:

  • Phone Number: To send you text messages related to our services
  • Consent Records: Documentation of your opt-in and consent to receive messages
  • Message History: Records of messages sent and received for service delivery and compliance
  • Delivery Status: Information about message delivery and read receipts

Message Types: We send the following types of SMS messages:

  • Product updates and feature announcements
  • Event invitations and webinar notifications
  • Onboarding and educational content
  • AI assistant notifications and insights
  • Appointment reminders and confirmations
  • System alerts and security notifications

Message Frequency: Message frequency varies based on your activity and preferences.

Opt-out: You can stop receiving SMS messages at any time by texting STOP to our phone number. You may also contact us at support@realestateos.com to opt out.

Standard messaging rates: Message and data rates may apply depending on your mobile carrier plan.

3. TikTok Integration

TikTok Data Collection and Usage

When you connect your TikTok account to Real Estate OS, we access and use the following information in accordance with TikTok's Terms of Service and this Privacy Policy:

  • Profile Information: Your TikTok username, display name, profile picture, and bio
  • Video Content: Videos you authorize us to access for posting, analytics, or content management
  • Engagement Data: Likes, comments, shares, and view counts on your content
  • Follower Information: Public follower counts and demographic insights where available
  • Access Tokens: Secure authentication tokens to manage your TikTok connection

How We Use TikTok Data:

  • Post real estate content to your TikTok account on your behalf
  • Schedule and manage TikTok posts through our SocialPostingOS platform
  • Analyze engagement metrics to optimize your content strategy
  • Generate performance reports for your social media marketing

Data Retention: We retain TikTok data only as long as necessary to provide our services. When you disconnect your TikTok account, we delete associated access tokens and cached data within 30 days, except where required for legal compliance or dispute resolution.

Disconnection: You can disconnect your TikTok account at any time through your account settings. Upon disconnection, we immediately revoke our access to your TikTok account.

Third-Party Sharing: We do not sell or share your TikTok data with third parties for marketing purposes. Data is only shared with TikTok's API services as necessary for functionality.

TikTok's Privacy Policy: Your use of TikTok integration is also governed by TikTok's Privacy Policy and Terms of Service available at https://www.tiktok.com/legal/privacy-policy.

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities
  • Personalize and improve user experience
  • Facilitate networking and communication among users

5. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • With your consent
  • To service providers who assist us in operating our platform
  • To comply with legal obligations
  • To protect our rights, privacy, safety, or property
  • In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are maintained in accordance with TCPA requirements.

8. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Withdraw SMS consent at any time
  • Request a copy of your data

9. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

12. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us:

Real Estate OS

Derek Middlebrook PLLC

Email: support@realestateos.com

Phone: +1 (602) 782-5561